Warranty

What can I do if I’ve received a damaged item?
We strive to dispatch all orders within 24 to 48 business hours, in the unlikely event that the item is not available for an immediate shipment we will notify you within 2 business days with an option to wait for a backorder or to cancel the transaction. The estimated time of arrival of your order to your destination is determined by the chosen method of shipping and the carrier's local delivery guidelines.
What can I do if I’ve received a damaged item?
We strive to dispatch all orders within 24 to 48 business hours, in the unlikely event that the item is not available for an immediate shipment we will notify you within 2 business days with an option to wait for a backorder or to cancel the transaction. The estimated time of arrival of your order to your destination is determined by the chosen method of shipping and the carrier's local delivery guidelines.

All our products come with standard 12 Month Consumer Warranty that will cover replacement of any electrical or mechanical component during the first 90 Days and replacement of any electrical component during the first 12 Month from the date of purchase.

If product cannot be serviced locally, replacement parts will be provided and shipped free of charge.

All batteries come with limited 90 days warranty.To avoid frequent and unnecessary replacement, all batteries must be used and maintained according to information listed in product user manual and on product labels.

To be eligible for warranty service, a valid proof of purchase is required, except for orders placed directly through this website.

Warranty does not cover physical abuse or water damage of the product.

FAQ

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt.
Returns are processed within 5 days of receipt, and refunds are credited or mailed within 5 to 10 days of processing.
We strive to dispatch all orders within 24 to 48 business hours, in the unlikely event that the item is not available for an immediate shipment we will notify you within 2 business days with an option to wait for a backorder or to cancel the transaction. The estimated time of arrival of your order to your destination is determined by the chosen method of shipping and the carrier's local delivery guidelines.
You may request an order change or cancellation by phone as long as it has not been processed for shipping. Since majority of orders are usually processed the same or next business day, notifying us of an order change or cancellation via email is not recommended, as we may not get to your request in time. Please contact our Customer Support line at 347-564-9296 to request a change or cancellation. If your order was shipped before you requested a cancellation or before any changes could be made, you can refuse delivery and we will refund you for the purchase less our shipping and processing cost. We are unable to reinstate an order once it has been cancelled. You may place a new order subject to our current availability and pricing.
You can check the status of your order on our website at anytime by signing in to My Account. Enter your email address and password to view the status of all existing and previous orders. You may also contact our Customer Support for order status information. Please note that in order to login to your account orders must be placed online with the creation of user name and password. If you choose not to register during your checkout process you will receive 2 emails - (1) Order confirmation email and (2) Tracking number on the date of the shipment.
You only have to pay sales tax if you are located in the same state as our warehouse.