Common questions

What can I do if I’ve received a damaged item?
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How do I return the item ?
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How do I exchange the item ?
We strive to dispatch all orders within 24 to 48 business hours, in the unlikely event that the item is not available for an immediate shipment we will notify you within 2 business days with an option to wait for a backorder or to cancel the transaction. The estimated time of arrival of your order to your destination is determined by the chosen method of shipping and the carrier's local delivery guidelines.
What is your return policy ?
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How long is the manufacture warranty ?
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What shipping methods do you use ?
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Does the car or motorcycle come assembled ?
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Can I get help to assemble ?
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What do I do when there is a missing/damaged part ?
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How do I cancel my order ?
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How can I track my order ?
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What should I do if assembly instruction is missing ?
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What should I do if wrong item received ?
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Do you provide finance ?
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How to pre order new products ?
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Business hours

  • Monday: 8:00 am - 9:00 pm
  • Tuesday: 8:00 am - 9:00 pm
  • Wednesday: 8:00 am - 9:00 pm
  • Thursday: 8:00 am - 9:00 pm
  • Friday: 8:00 am - 9:00 pm
  • Staturday: 8:00 am - 3:00 pm
  • Sunday: Closed

Support

  • Phone: (718) 709-4709
  • Email: sales@kwakus.com

We offer

  • FREE SHIPPING ON ALL ORDER
  • 30 DAYS RETURN OR EXCHANGE
  • TECHNICAL SUPPORT
  • MANUFACTURE WARRANTY